How can we help?
Get in touch with our sales and support teams for demos, onboarding support, or product questions.
Knowledgebase
Check out articles answering our FAQ's and providing troubleshooting guides.
Open Knowledgebase
Discord Server
Join our official Discord server for support and to keep up to date with vShield.
Submit a Ticket
Send in your enquiry and we will respond to you on the Customer Panel within 24 hours.
Response Times
Live Chat
< 5 min
Available during business hours for pre-sales and basic support questions.
Support Ticket
< 24h
Submit a detailed request and receive a thorough response from our technical team.
Discord
< 12h
Community support and real-time updates from the vShield team.
Frequently Asked Questions
How do I get started with my VDS server?
After placing your order, your server is activated instantly. You will receive login credentials by email within minutes. Connect via RDP (Windows) or SSH (Linux) using the IP address and credentials provided in your customer panel.
What operating systems are supported on VDS?
All VDS and VPS servers support Windows Server 2025, Debian 12, CentOS Stream 10 and Ubuntu 24.04. OS reinstallation is available at any time directly from the customer panel.
Is DDoS protection included on all plans?
Yes. All vShield products — VDS, Web Hosting and Dedicated Servers — include enterprise-grade DDoS protection. Our network is capable of mitigating large-scale attacks in real time without any service interruption.
Can I upgrade my plan at any time?
Yes. You can upgrade your plan at any time from the customer panel. Upgrades are applied immediately and billing is adjusted on a pro-rata basis for the remainder of the billing cycle.
What is your refund policy?
We offer a full refund within 3 days of the first subscription payment if you are not satisfied. To request a refund, contact us via the ticket system in your customer panel or through our Discord server.
How do I cancel my service?
You can cancel your service at any time from the customer panel. The service will remain active until the end of the billing cycle. Data is permanently deleted 72 hours after service suspension.